Virtual Urgent Care Now Open

Emerson Health Virtual Urgent Care Virtual , Virtual, MA Phone: 978-287-8990 #3 Hours of Operation: Weekdays 8 a.m. – 8 p.m.

Emerson Health Virtual Urgent Care

Treatments & Services

Emerson Health Urgent Care is part of the Emerson Health network and is here to complement your primary care doctor when you cannot schedule a timely appointment or do not have a primary care doctor. Our urgent care clinic can help you with your immediate medical need. The clinic offers a complete language access solution that includes over-the-phone, video remote, and onsite interpretation along with an easy-to-use translation service to enhance visits for patients who may require this service.

Virtual Urgent Care Consultations: Patients, five-years-old and older, can schedule virtual appointments with our licensed healthcare providers for urgent medical situations, including minor injuries, infections, and illnesses. These will include:

  • Cold and flu
  • Cough
  • COVID-19 concerns
  • Fever
  • Headache
  • Mild asthma
  • Minor cuts/burns
  • New back pain (not related to injury/MVA)
  • Painful urination
  • Pink eye (conjunctivitis) without vision loss/pain
  • Rash or skin infection
  • Sinus pressure
  • Bug or insect bites
  • Tooth pain
  • Yeast infection (non- STD)


You do not need to be a patient of Emerson and your physician does not need to be affiliated with Emerson Health to be seen at our centers. Emerson Urgent Care accepts most health insurance plans. Please note, your insurance will be billed as a specialist office visit, and not an urgent care office visit.

Most insurance companies do cover these visits, however, coverage can vary depending on your plan and a referral may be necessary. Most HMO insurance plans will require a referral from your primary care physician. Please check with your insurance provider about coverage.

Do I Need a Referral for My Urgent Care Visit?

Some insurance companies require you to get a referral from your primary care physician before you go to an urgent care center. We recommend you check with your insurance prior to being seen by Emerson Health Urgent Care.

Depending on your insurance health plan, if a referral is required and you do not request one from your primary care physician, then you could be responsible for all of the costs associated with your visit. Generally, the overall cost of visiting an urgent care facility is going to vary depending on the condition being treated.

Please ask our staff if you have questions about the referral process.

Caring Physicians

The Emerson Health Urgent Care Centers are staffed by board-certified physicians, certified radiology technicians, and other medical professionals on staff at Emerson Hospital specially trained in acute care medicine for all age groups. Meet our Emerson Health Urgent Care staff.

Urgent care is not an emergency room.

If you are experiencing severe chest or abdominal pain, have sustained multiple injuries, or are unsure if your condition is serious, life threatening, or feel it may be worsening, then go directly to the nearest hospital or call 911.